PAY
Payment & payment provider policy
Na-update Setyembre 25, 20261 min basahin
Accepted payment methods, which providers process them, and how your payment data is protected.
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Payment methods#
- Credit and debit cards, Apple Pay, Google Pay, SEPA direct debit
- PayPal
- Klarna (pay later / instalments)
- In the shop: cash and card at the counter
Payment providers#
Online payments are processed by independent, licensed providers. They act as separate controllers for the payment and fraud checks and have their own privacy policies:
- Stripe Payments Europe, Ltd., Dublin, Ireland
- PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg
- Klarna Bank AB (publ), Stockholm, Sweden
Security#
Card details are entered directly into the provider's secure (PCI DSS certified) form. We only receive a confirmation and a reference — never your full card number or security code. Card payments use 3-D Secure (strong customer authentication, PSD2).
When you are charged#
Pick-up orders are charged when you place them. Shop orders are charged when they ship. If an item is out of stock, we refund it automatically.
Refunds#
Refunds go back to the original payment method. Depending on your bank, they appear within 5–10 working days.